Sending health & settings

Sending health

The Dashboard is the landing page after you sign in. It summarises the health of your sending so you can spot trouble before mailbox providers do.

It shows:

• Volume — how many emails you've sent over a recent window.
• Deliverability — the share of messages that reached the inbox.
• Bounce rate — the share that came back undeliverable.
• Complaint rate — the share recipients marked as spam.

Bounce and complaint rates are shown against risk thresholds. Mailbox providers (and AWS SES) watch these closely: a bounce or complaint rate that climbs too high gets a sender throttled or blocked. The dashboard flags rates entering a risky range so you can act — pause a bad campaign, clean your list, check where addresses are coming from — while it's still recoverable.

Bounces are also broken down by type, separating permanent failures (addresses that don't exist) from transient ones (a full mailbox, a temporary server problem). Permanent bounces are the ones that hurt your reputation, and their recipients are added to your suppression list automatically.

Keeping the numbers healthy

• Only send to addresses that genuinely opted in.
• Never remove a suppression without a real reason — re-mailing a known-bad address re-bounces it.
• Make unsubscribing easy, so recipients leave instead of reporting spam.

Settings

Settings holds account-level information and preferences.

Usage and quotas

The usage view shows how much you've sent against your account's limits — including the daily sending cap that applies to newer accounts.

New accounts start with a modest daily volume limit that rises automatically as the account builds a clean sending history. Established accounts in good standing aren't capped. Exceeding the cap returns a 429 daily_limit_exceeded from the API — see Daily sending limits.

Account

Update your profile details and password from the account settings. Some settings panels are placeholders for features not yet released; they have no effect until those features ship.